Thursday, August 17, 2017

How to Reduce Your Support Costs By Rebooting Your Computer

Integration Technologies Inc. recommends rebooting your business computer at the end of each day and then leaving it at the logon screen.  While this won’t prevent all computer issues, it certainly has a lot of advantages.  Let’s look at a few of them.

First, if we leave the computer powered on at night, it has an opportunity to check for and install updates, run disk defragmentation, update antivirus software and run scans, along with other maintenance tasks.  It’s able to do this at night, so those tasks don’t slow you down during the day.  If you’re setup to do so, leaving it powered on overnight also keeps the computer available so you can access it remotely.
support costs, reboot, updates, log in screen

If you reboot your computer as you’re leaving your desk for the day, you don’t have to wait for the computer to shut down, run any update tasks and fully reboot.  The computer takes care of all that while you’re away from your desk.

The reboot itself allows your operating system to shut down all of your running programs, clear memory and essentially get a “fresh start.”  This daily reboot will help prevent small annoyances and issues that tend to creep up when your computer has been powered on for days or weeks on end.  Frequently, Windows updates also need to restart the computer to complete their installation.  Your daily reboot allows this to happen, so new updates can continue to be downloaded and installed as they’re available.  Consequently, this also helps keep your computer a little more secure.


Scott Johnston
Network Engineer


Monday, July 24, 2017

How Can I Become a More Efficient Computer User?

Let us help you become a more efficient computer user!

I see a lot of people take their hand off the keyboard and reach for the mouse far too often.  You might initially think this isn’t a big deal because it only take a few seconds, but if you do it hundreds of times per day and thousands of times per month, those seconds start to add up fast!  Save your seconds and learn to use your keyboard shortcuts!

mouse, computer mouse, keypad,

The magic of TAB (And I don’t mean the soda!):
First of all, let’s look at logging into your computer and programs, as well as filling out forms and data entry.  Use that TAB KEY!  Your TAB key will instantly take you to the next field in a form, instead of having to grab your mouse and manually position the cursor.  Let’s take a quick look at this and see how much time we can save.  We’ll fill out a quick form online:
  • Enter your company name (Tab, we just saved 3 seconds)
  • Enter your first name  (Tab, we just saved 3 seconds)
  • Enter your last name  (Tab, we just saved 3 seconds)
  • Enter your phone number  (Tab, we just saved 3 seconds)
  • Enter your address  (Tab, we just saved 3 seconds)
  • Enter your city  (Tab, we just saved 3 seconds)
  • Enter your state  (Tab, we just saved 3 seconds)
  • Enter your zip code  (Tab, we just saved 3 seconds)
  • Click Submit and if my math is correct, we just saved 24 seconds!
That’s just one quick example and could save you several minutes every day if you’re used to reaching for the mouse.

Bold, Italic, and Underline:

Did you know there are shortcut keys for that?  You do now!  As you’re typing along and you’re about to type something in bold, don’t take your fingers off of those keys!  Use the key combination CTRL+B and as you type, you’ll now be in bold.  When you’re finished typing in bold and you’re ready to go back to your standard font, just press CTRL+B again and you’ll exit bold mode.  That same key can be used if you highlight a section of text that you’ve already typed and press CTRL+B.  It will make normal text bold.  If the text is already bold, it will remove the bold attribute.  Of course, it’s most efficient to do this “in-line” so you don’t have to go back and highlight!  Doing that wastes more of our precious seconds!

But wait, there’s more!  CTRL+I (“eye” not “el”) will make your text italic.
And if you call now… CTRL+U will make your text underlined.

Quick Reference:
  • CTRL+B (Bold)
  • CTRL+I (Italic)
  • CTRL+U (Underline)
Cut, Copy & Paste:

Yup, there are shortcuts for these too and if you combine them with the text selection tips in the next section, they can save you even more time.  These are pretty simple, but they keys are a little tricky to remember, compared to our text emphasis shortcuts above.  However, I’ll do my best to explain what I believe Microsoft had in mind.  Here are the shortcut keys:
  • CTRL+X – Cuts the selected area
  • CTRL+C – Copies the selected area
  • CTRL+V – Pastes the selected area

Warning, this paragraph is full of speculation that only a few people may find interesting or useful.  Obviously, this isn’t as easy to remember, but each key can only have one shortcut, so we can’t use C for CUT and C for COPY!   Here’s what I think Microsoft came up with for us:  I think the C for Copy is obvious.  If we go just to the left of C, we have X.  If we think of X symbolically, it makes a pretty good option for cut.  We’re just left with V and the only reasonable explanation for that choice is its relative position to X and C.  We generally think of Cut, Copy and Paste and the X, C and V keys are all in a little row right next to each other.

shortcuts, computer shortcut keys, laptop,

Text Selection and cursor movement:

This is occasionally useful, but won’t always keep you from grabbing your mouse.  Once you start using more keyboard shortcuts, you’ll fall into a rhythm and instinct will tell you whether to select text using your keyboard or mouse.  Let’s get to it!

Cursor positioning is easy and can be very useful, so let’s start there:
  • All four of your arrow keys at the right of your keyboard will move the cursor one position in whatever direction you push.
  • Your HOME key will take you to the beginning of the current line.
  • Your END key will take you to the end of the current line.
  • If you hold CTRL and press HOME (CTRL+HOME) it will take you to the very beginning of your document.
  • Similarly, CTRL+END will take you to the end of your document.

If we combine that with some shortcut keys to select text, they can become even more useful!
  • CTRL+A will select all of the text in your current document.
  • Holding down the SHIFT key while using any of the cursor movement options above will select a block of text
You’ll have to get used to some of these and others will be useful almost immediately.  However, I’m confident that these shortcuts are worth the investment and will save you a significant amount of time over the days and weeks to come.

Scott Johnston
Network Engineer

Thursday, July 6, 2017

I can't open QuickBooks. Why?

You might be experiencing a software problem. Please see our detailed instructions on troubleshooting this problem.

Quickbooks Database Server Manager Conflicts With DNS Server:

What software does this problem apply to?
  • All versions of Windows Server 2008, Windows Server 2012 and Windows Server 2016
  • Quickbooks 2014, 2015, 2016 and 2017
  • QBDataBaseServer24, QBDataBaseServer25, QBDataBaseServer26, QBDataBaseServer27
  • DNS Server


Quickbooks error code, h202, can't open quickbooks database


What are the symptoms of this problem?
  • Users will receive the error: Error Code: H202 This company file is on another computer and QuickBooks needs some help connecting.
  • The Quickbooks Database Server service (QBDATABASESERVER2x) on your Windows Server is stopped and will not start.
  • If you try to start the Quickbooks Database Server service, you may receive the error: The QuickBooksDB26 service on Local Computer started and then stopped.  Some services stop automatically if they are not in use by other services or programs.
  • The event log on the server may contain the following error or a slight variation:
    • The description for Event ID 1 from source SQLANY 16.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

Do you need a quick fix that will get Quickbooks working right now?
  • Log onto your Windows Server with a network administrative ID.
  • Hold down the WINDOWS key on your keyboard and press R.  The RUN dialogue should open.
  • Type in SERVICES.MSC and press ENTER.  The SERVICES window should open.
  • Locate the DNS SERVER entry.  Right-click on it, select STOP and wait for it to complete.
  • Locate the QBDATABASESERVER2x (Your x will be a number) entry.  Right-click on it, select STOP and wait for it to complete.
  • Locate the QBDATABASESERVER2x (Your x will be a number) entry.  Right-click on it, select START and wait for it to complete.
  • Locate the DNS SERVER entry.  Right-click on it, select START and wait for it to complete.
  • Try Quickbooks and see if it is working properly now. 
  • Note that after you reboot your server, the problem will return! This is a quick, but temporary fix.


Alright, that seemed to fix the problem, but why?

The Quickbooks database server is trying to use some of the same TCP/IP port numbers as the DNS Server.  Quickbooks will not adapt to use other ports if the numbers it asks for are in use.  However, DNS Server uses a wide range of port numbers, so if they are in use, it simply finds some that aren’t.  In this instance, if the DNS Server is started first, The Quickbooks database service will not start.  If we start the Quickbooks database server service first, then start the DNS Server service, everything is fine.  In short, the QBDatabaseServer2x must be started prior to the DNS Server service.


I don’t want to deal with this every time my server reboots; what do I do?

There are 3 valid options that we’re aware of.  Note that the last of these 3 solutions is probably the best solution, if you are running Windows Server 2012 R2 or newer operating system.

1. The first option is to make the DNS Server depend on the Quickbooks database server by adding an entry to the registry.  Note that this involves editing the registry.  If you’re not careful, you can cause some serious problems.  The next time you upgrade Quickbooks, you will likely have a problem with this method.  If the old Quickbooks database server isn’t available to start, so your DNS Server won’t start.  That’s a much bigger problem.  If you use this method, find some way to remind yourself about the dependancy when you next upgrade the Quickbooks Database Server:
    • Log into your server and open the SERVICES console (See steps outlined above.)
    • Locate and note the exact name of your QBDATABASESERVER2x entry (It is likely 24, 25, 26 or 27 – depending on your version of Quickbooks.)
    • Close the SERVICES console.
    • Hold down the WINDOWS key on your keyboard and press R.  This should open the RUN dialogue box.
    • Type REGEDIT and press ENTER.
    • Navigate to: COMPUTER\ HKEY_LOCAL_MACHINE\ SYSTEM\ CURRENTCONTROLSET\ SERVICES\DNS
    • Double-click on the DEPENDONSERVICE entry and a dialogue should open.  There should be several lines, each with a specific service listed and the last line should be blank.
    • Move your cursor to the blank line, Type in your EXACT QBDATABASESERVER2x name.
    • Press ENTER one time so that the cursor is on a blank line
    • Press the OK button
    • Close registry editor
    • Stop the QBDATABASESERVER2x service
    • Stop the DNS SERVER service
    • Attempt to start the DNS SERVER service.  This should start BOTH the QBDATABASESERVER2x service and the DNS SERVER service.

2. The second option is to exclude the port range from the DNS Server manually.  As always, there are a couple of ways to do this:
  • Use the DNSCMD tool:
    •  Open a command prompt using the RUN AS ADMINISTRATOR option
    • Execute this command: DNSCMD /Config /SocketPoolExcludedPortRanges <excluded port ranges> (See the bottom of this article)
  • Edit the registry:
    • Run REGEDIT.
    • Navigate to: COMPUTER\ HKEY_LOCAL_MACHINE\SYSTEM\ CURRENTCONTROLSET\SERVICES\DNS\PARAMETERS.
    • If it does not already exists, add a REG_MULTI_SZ with name SocketPoolExcludedPortRanges
    • Double-click on SocketPoolExcludedPortRanges and add the necessary port range (See the bottom of this article)


3. The third option is to use NETSH and it’s a pretty easy fix.  However, you likely need to be running Windows Server 2012 R2 or Windows Server 2016 for this to work:
  • Open a command prompt using the RUN AS ADMINISTRATOR option
  • Run this command: netsh int ipv4 add excludedportrange protocol=udp startport=XXXXX numberofports=5 (Note that you need to replace the XXXXX with the appropriate number.  See the bottom of this article.)
  • So which port number (or range) do I use?
    • Quickbooks 2014, QBDatabaseServer24 – Port 55358 – Port Range 55358-55362
    • Quickbooks 2015, QBDatabaseServer25 – Port 55363 – Port Range 55363-55367
    • Quickbooks 2016, QBDatabaseServer26 – Port 55368 – Port Range 55368-55372
    • Quickbooks 2017, QBDatabaseServer27 – Port 55373 – Port Range 55373-55377
    •  If you’re using the second method above, you’ll need to use the port range.  If you’re using the third method, you just need to use the single port number, as the NUMBEROFPORTS=5 option automatically takes care of the range portion.


If the issue persists please feel free to contact us here for assistance.

Scott Johnston
Network Engineer

Thursday, June 22, 2017

Why Back Up My Computer Data?

Backing up your data and system information is a very important part of disaster planning. 

Your data can be damaged or lost in a number of ways, including: 
  • hard disk failure
  • physical computer damage like fire or flooding
  • theft
  • employee error
  • intentional damage from a malicious employee
  • viruses – especially the crypto-locker virus and many variants. 


Having a good, up-to-date backup is sometimes the only way to recover your irreplaceable data.


This applies to both home computers and businesses. At home, you may have decades of family photos and videos stored on your computer. Without a good backup, you’re taking a daily risk that those memories may be lost forever. In the case of business, your accounting data, customer records, contact information, email and databases can all be left at risk.


There are several good backup options available. Let us help you find one that’s right for your situation. Contact us today.

Scott Johnston
Network Engineer